Service Claim Procedure
Contact the Service Department by a Service Claim Form with detailed information of the problem. Please provide the model number, serial number, and a brief description of the reason for return, a clear picture for showing the problem is a better evidence.
In the event that it becomes necessary to return a part to our company, the following procedure should be followed:
Before the shipment of the material, obtain a RMA (Return Materials Authorization) Form. The RMA number, description of returning parts, and shipping instruction are included in the RMA Form. The RMA number must appear on the outside of the shipping packaging. Return shipments will not be accepted if the RMA number is not clearly visible.